We collect information to support our relationship with you, improve our services, and communicate about promotions or special services. Surf Dojo recognises that we must maintain and use information responsibly.
Surf Dojo adheres to the US Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, and Access and Enforcement.
We collect information when you visit our website, create an account, edit your account information, and inquire about or purchase a lesson or service. Some of this information is technical information that is automatically logged by our servers.
When you inquire about or purchase a package or service on Surfdojo.com, we collect personal information such as your name, billing address, and email address, if you have not already provided these details. We collect information about your Surf Dojo purchase, including the specific package or service you are inquiring about or purchasing, basic personal information about people travelling in your party that is necessary to arrange travel details, travel dates, and emergency contact information.
We also collect (but do not retain) credit card numbers which are processed by a third-party payment vendor subject to the Payment Card Industry Data Security Standards. We use the Cybersource payment gateway, and their use of your information is based on their terms of service and policies, not ours, so we encourage you to review those policies carefully.
Periodically, Surf Dojo may invite you to participate in contests, take advantage of special promotions, and complete online surveys. If you have purchased from Surf Dojo at one time and provided us with a personal e-mail address associated with your inquiry/purchase, you may receive information on these contests/promotions to your e-mail account. Information we collect from these contests, promotions, and surveys may be associated with you personally.
Like most websites, our servers automatically collect certain technical information when you visit our site, including your Internet Protocol address, browser type, browser language, the date and time of your visit, the referring URL, and, if you have visited our Site before, one or more cookies that may uniquely identify your browser. We also collect information about your activities on the site, such as the pages you access.
In order to collect this information, the site places a cookie on your hard drive. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
Surf Dojo uses the personal information that you provide, and the technical information logged by our servers to process your inquiries/purchases, to:
• deliver the notifications described above;
• contact you regarding your inquiry/purchase and other aspects of the service;
• operate the site and our business; and
• compile aggregate statistics that allow us to understand how visitors use our site, and to make improvements in design and content to better serve you.
We will share your personal information with our agents, representatives, service providers and contractors in order to process your inquiries/purchases, ensure that your needs are met during your time with us, offer you services in connection with our website, communicate news and information about Surf Dojo, provide customer service, enhance and improve customers’ vacation experiences, and complete financial transactions. These service providers are authorised to use your information only to the extent necessary to serve these purposes, or as otherwise authorised by this policy.
Aside from the purposes described above, we will not disclose your personal information without your consent, unless: (1) we need to respond to a subpoena, court order or legal process; (2) an emergency situation requires disclosure before your permission can be obtained (e.g., situations involving potential threats to personal safety), or; (3) we determine that disclosure is needed to protect our rights or property, or the rights or property of another person.
We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.
Surfdojo.com is a general audience website and does not collect information about a visitor’s age. We do, from time to time, partner with other organisations to educate children about philanthropy in general and our work in particular. In those cases, we do not collect personal information from a visitor on pages specifically designed for children.
You can also unsubscribe from Surf Dojo communications at any time by sending an unsubscribe email as described at the bottom of every Surf Dojo communication.
You should take additional steps to safeguard your personal information online. To learn more about how to protect yourself, visit the Federal Trade Commission website.
Surf Dojo understands the importance of keeping your information secure and confidential. We have implemented policies and procedures designed to help safeguard your information. When you make a purchase, information about your credit card or bank is transmitted using SSL.